Posted on: Mon, 20 Oct 2025 08:19:29 UTC
Impact Start Time: Mon, 20 Oct 2025 08:18:50 UTC
ZIdentity Portal Issue
Customer Impact: Customers may experience accessibility problems when trying to access the ZIA, ZPA, ZDX from the ZIdentity Portal.
Services affected: Admin UI
Status: In Progress
Event Type: Under Investigation

We are investigating an issue with ZIdentity Portal Issue on our zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com, zdxcloud.net Cloud. Status changes will be updated here as they become available.

Update - Mon, 20 Oct 2025 08:50:06 UTC

The issue appears to be potentially linked to an AWS outage, which may also be affecting other Zscaler and non-Zscaler services. We are actively investigating and working to mitigate the impact. https://health.aws.amazon.com/health/status
 

Update - Mon, 20 Oct 2025 09:14:01 UTC

An issue with AWS US-EAST (https://health.aws.amazon.com/health/status) is impacting Zscaler Services. Customers may experience problems accessing Zscaler Identity and Cloud Browser Isolation due to this AWS outage.

Update - Mon, 20 Oct 2025 09:21:12 UTC

We are currently observing intermittent errors and elevated latencies impacting a subset of Zscaler services that depend on AWS resources in the US-EAST-1 region. Zscaler teams have identified this as part of an ongoing AWS incident involving (https://health.aws.amazon.com/health/status). We are working closely with AWS and executing mitigation steps to restore full service availability. Please note that other internet services and platforms hosted on AWS may also be experiencing disruptions, unrelated to Zscaler. We will continue to monitor AWS recovery efforts and provide updates as additional information becomes available.

Update - Mon, 20 Oct 2025 09:48:21 UTC

We are seeing service recovery across impacted Zscaler components. Certain functions remain in read-only mode as systems stabilize. Please note that some third-party services on the internet may still experience disruptions unrelated to Zscaler. We will provide an update once full functionality is restored.