| Posted on: Mon, 20 Oct 2025 08:19:29 UTC | Resolved on: Mon, 20 Oct 2025 10:21:09 UTC |
| Impact Start Time: Mon, 20 Oct 2025 08:18:50 UTC | Impact Remediated: Mon, 20 Oct 2025 10:06:32 UTC |
| ZIdentity Portal Issue Customer Impact: Customers may experience accessibility problems when trying to access the ZIA, ZPA, ZDX from the ZIdentity Portal. Status: Resolved Event Type: Service Degradation We are investigating an issue with ZIdentity Portal Issue on our zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com, zdxcloud.net Cloud. Status changes will be updated here as they become available. Update - Mon, 20 Oct 2025 08:50:06 UTC The issue appears to be potentially linked to an AWS outage, which may also be affecting other Zscaler and non-Zscaler services. We are actively investigating and working to mitigate the impact. https://health.aws.amazon.com/health/status Update - Mon, 20 Oct 2025 09:14:01 UTC An issue with AWS US-EAST (https://health.aws.amazon.com/health/status) is impacting Zscaler Services. Customers may experience problems accessing Zscaler Identity and Cloud Browser Isolation due to this AWS outage. Update - Mon, 20 Oct 2025 09:21:12 UTC We are currently observing intermittent errors and elevated latencies impacting a subset of Zscaler services that depend on AWS resources in the US-EAST-1 region. Zscaler teams have identified this as part of an ongoing AWS incident involving (https://health.aws.amazon.com/health/status). We are working closely with AWS and executing mitigation steps to restore full service availability. Please note that other internet services and platforms hosted on AWS may also be experiencing disruptions, unrelated to Zscaler. We will continue to monitor AWS recovery efforts and provide updates as additional information becomes available. Update - Mon, 20 Oct 2025 09:48:21 UTC We are seeing service recovery across impacted Zscaler components. Certain functions remain in read-only mode as systems stabilize. Please note that some third-party services on the internet may still experience disruptions unrelated to Zscaler. We will provide an update once full functionality is restored. Update - Mon, 20 Oct 2025 10:06:43 UTC We are seeing service recovery across impacted Zscaler components; all services are now working as expected, and the issue is now mitigated. We will monitor the situation for some time to ensure stability. Update - Mon, 20 Oct 2025 10:21:09 UTC This incident has been resolved. Please contact Zscaler Support if you have additional questions. | |