Magic Quadrant recognition, ISO 27001 compliance, and more!
Newsletter | October 2025
Warm greetings from the ServiceDesk Plus team,
As we enter November, the holiday season and the end of the year are almost upon us. Along with some much-needed respite from those pesky tickets and SLAs, we’re happy to share some exciting AI updates that can free up your team’s bandwidth.
We're thrilled to announce that ManageEngine was named in the 2025 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management. This recognition follows a rigorous evaluation of our flagship, AI-driven unified
service management platform, ServiceDesk Plus. If you'd like to know what this recognition means for organizations like yours and how service desk teams can benefit, get your complimentary copy of the report.
When IT incidents strike, every passing minute hampers productivity, drains revenue, and erodes the organization's reputation, and IT incident managers juggle escalating alerts, frantic stakeholders, and the urgent race to restore
services. Yet they can be let down by siloed processes and legacy tools. Discover how ServiceDesk Plus aids incident managers with AI-powered triage that accelerates resolution and with visual workflows that orchestrate responses seamlessly. Download your complimentary copy.
Coming off the heels of our Gartner Magic Quadrant™ recognition for AI applications in ITSM, we've curated five AI features within ServiceDesk Plus for you. From learning how these features work to understanding the real-world benefits your
teams will gain from them, we lay it all out for you. From expediting conversations to driving self-service through shift-left strategies, these features are sure to improve your ITSM initiatives. Read on to learn more about these features.
With cyberthreats popping up, IT teams need to align themselves with security and compliance standards such as ISO/IEC 27001. Our free e-book outlines how ITSM best practices can help IT teams meet the ISO/IEC 27001 requirements for access
control and governance, incident response, asset audits, change control, and knowledge management. By tweaking ITSM workflows, your teams don't have to start from scratch when aspiring to comply with ISO/IEC 27001. Download your complimentary copy.
Discover how Endpoint Central, ManageEngine's unified endpoint management and security solution, helped organizations cut costs, boost efficiency, and achieve a 442% ROI and $4.5 million in benefits over three years, according to Forrester’s
