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Conduent Business Solutions, a back-end processing and payment services company, reported a data breach affecting millions of people across several states, including more than 4 million in Texas and over 1 million in Oregon. The breach occurred from October 2024 to January 2025, and involved the exfiltration of personal information. Blue Cross and Blue Shield of Montana and Premera Blue Cross in Washington are among the insurers that have posted notices related to the breach.
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Discover how a trusted identity foundation fuels personalization, powers AI, and drives enterprise-wide growth. See how leaders unify data for smarter decisions. Download the whitepaper.
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| (The_burtons/Getty Images) |
Medicare Part D spending on disease-modifying therapies for immune-mediated neurologic disorders, such as multiple sclerosis, increased by 70% from 2013 to 2022, but usage remained stable at 2% of claims, according to a study in JAMA Network Open. Claims for 29 DMTs decreased by 15% over the study period, but total payments for those drugs increased by 33% after adjusting for prescription drug inflation. Overall, DMTs accounted for 41% of Medicare drug expenditures.
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Premiums for health insurance plans on Affordable Care Act exchanges will increase by an average of 26% in 2026, according to KFF, but the amount subscribers pay is expected to rise 114% on average, as Congress has not extended enhanced tax credits. An estimated 3.5 million more people will be uninsured in 2027 if Congress does not extend enhanced subsidies, according to the Congressional Budget Office.
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Today's shoppers expect a smooth journey from browsing to checkout, no matter if they are in-store, online or both. Our customer experience guide explores how you, the retailer, can simplify the purchase process, reduce friction, and create shopper confidence. Read the guide.
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John Muir Health in California is expanding the use of artificial intelligence to reduce administrative burdens and improve patient care. Chief Medical Information Officer Priti Patel said the health system's AI journey began with risk prediction and has shifted to generative tools, such as ambient scribing, which has already reduced after-hours work and improved patient experiences in ambulatory clinics. Now Patel is considering AI for case management, scheduling, drug refills and revenue cycle management.
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Forty-nine percent of hospital C-suite executives say patient experience is their primary strategic focus, up from 36% last year, and 72% say that virtual care integration is critical, according to a report from Sage Growth Partners. However, only 30% of executives report a significant return on investment from virtual care services. Chief financial officers can adopt clear ROI frameworks, tie virtual care to measurable results, embed financial accountability into vendor relationships and require full integration of virtual care platforms with existing systems, according to the report.
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AI personalization and seamless customer experiences defined 2025, but the retail landscape is about to shift again. Join us on November 5th for a fast-paced webinar where industry experts reveal the top trends and technologies shaping 2026. Discover how to stay ahead, boost productivity, and deliver next-level shopping experiences. Register now!
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Arlyn Gajilan, a journalist with a background in technology, used vibe coding to develop Tobey's Tutor, a platform that offers personalized learning plans and gamified lessons based on individual students' interests and needs. The platform has been effective in boosting confidence and skills for her son, who has dyslexia, and is now available to other children.
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California has enacted a new law that prohibits AI chatbots from being presented as licensed health care providers. Utah and Nevada have similar laws, and New Jersey and Pennsylvania are among the states considering them. "[T]here's certainly concern that some AI chatbots are marketing directly to children and minors, and there's direct evidence that some will actually pull up a fake medical license number," said psychiatrist John Torous, director of the Digital Psychiatry Division at Beth Israel Deaconess Medical Center.
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