NAO report says UK government savings bank must develop improved delivery plan for overdue and over-budget digital revamp

National Savings and Investments, which has over 24 million customers in the UK, has faced significant challenges with implementing its digital transformation programme. 

This has led to costs increases, procurement issues and an estimated 4-year delay in delivery. National Savings and Investments must now develop a realistic plan to ensure its transformation programme can deliver the intended benefits for customers and the taxpayer.