Dear Spacetalk community,
 
As you know, Spacetalk launched its new app over the weekend. We have identified a data migration issue during the process of converting to the new app.

We are aware this has affected existing Spacetalk Watch customers, and some of you have been experiencing difficulties with your devices. The migration issue is isolated to our watch customers and is not affecting mobile or app customers.
 
We sincerely apologise for any inconvenience and concern this has caused. We have been working through the issues as a matter of urgency and are close to having outstanding migration issues resolved. Customers affected should have normal service resumed on their devices soon, if they haven’t already. Please be assured your data remains safe and secure during the app conversion.
 
For more information on our app update, frequently asked questions and trouble shooting tips, please click here.

In the meantime, the best course of action is to leave your watch charged and turned on. There is no need to reset your device.
 
We appreciate your patience as we work through the remaining issues.
 
Thank you