In the 2025 Gartner® Magic Quadrant™ for the Customer Engagement Center (CEC), SAP has advanced to the Challenger position, acknowledging SAP’s exceptional technology and superior execution. The report is a testament to our commitment to innovation, focusing on customer needs and investing in rapid advancements.
Combined with our unmatched Business Suite-level integration, this means that for any customer already invested in SAP, choosing SAP Service Cloud is not only logical—it’s the strategic move. Our trajectory shows that we’re closing the gap fast, and our customers are already seeing that in the value we deliver every day.
Key Benefits:
- AI-First Vision: Utilizes SAP Business AI and Joule Copilot for enhanced automation and insights.
- Integrated End-to-End: Deep native integration with SAP ERP and the broader SAP Business Suite delivers strong total cost of ownership (TCO) and return on investment (ROI).
- Partner Ecosystem: Extends reach and support across diverse industries, regions, supporting both SAP and non-SAP ERP environments.
- Industry Depth: SAP maintains strong traction in process-intensive industries, including manufacturing, professional services, utilities, and wholesale distribution, where ERP alignment and automation are crucial to achieving service excellence.
Learn more about SAP Service Cloud and how it can benefit your business.
