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Welcome to the December newsletter
Catch up on all the latest news from the Housing Ombudsman Service.
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Learning from severe maladministration report on leaks
We’ve released our latest severe maladministration report focusing on leaks.
Leaks are one of the biggest causes of damp and mould in homes. This report shows how poor oversight by landlords makes fixing these issues far more complicated.
The report also highlights how gaining access to properties can slow down complaint resolution.
The landlords highlighted in this report are:
- A2Dominion
- Birmingham City Council
- Islington and Shoreditch Housing Association
- London Borough of Camden
- London Borough of Ealing
- London Borough of Lambeth
- London Borough of Tower Hamlets
- L&Q
- Onward Homes
- Riverside
- Southern Housing
Damp and mould learning resources
To support the learning from our latest severe maladministration report we have a range of learning resources online dedicated to damp and mould.
This essential learning resource will support landlords' and residents' knowledge of this complex topic.
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3 wider order reports on temporary moves to prevent future failings
We've published the outcomes of 3 wider orders. Each focus on the issue of temporary moves.
The social housing sector refers to these moves as decants. They are a vital way of reducing the impact on a resident if their home is not safe to live in.
The reviews follow investigations where we found the landlord had handled a temporary move poorly. These wider orders are made by us when failings in a case could impact wider residents.
The landlords in this report are:
- Trident
- Wigan Council
- Moat
Temporary moves learning resource
Moving residents to temporary or permanent accommodation can cause stress and disruption. This happens when homes need major repairs or are not safe to live in.
This page offers guides, reports, and learning to help landlords and residents deal with this issue.
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 A conversation with Derby Homes: Repairs and maintenance
Tune into our new podcast episode to hear from Derby Homes Complaints and Engagement Manager.
Discover how the landlord is:
- using feedback to make meaningful changes
- set for phase 1 of Awaab’s Law
- involving residents in scrutiny
- using effective communication throughout the repairs process
- learning from complaints
You catch up on the podcast over on SoundCloud now.
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About the Housing Ombudsman Service
We are a free and impartial dispute resolution service. We investigate complaints from residents and leaseholders of member landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents).
Our vision is to improve residents’ lives and landlords’ services through housing complaints.
Residents | Landlords | Contact us
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