Uncovering the tactics companies use to keep you paying ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

It’s a scenario many of us know all too well: enticed by a free trial, you sign up for a paid subscription – maybe a streaming service to watch a particular show, or a “premium” online shopping account with free delivery.

It takes just a simple click (and maybe fishing out a credit card). But trying to cancel becomes a Sisyphean ordeal that requires you to navigate confusing web pages, or even call the company’s headquarters overseas.

Now the federal government wants to call time on these so-called “subscription traps”. Consultation on draft laws to ban these tactics – part of a broader reform package to tackle unfair trading practices – will open next year.

As Jeannie Marie Paterson writes, such reforms would bring Australia in line with many other jurisdictions, including California and the European Union. While we wait, there are a few practical steps we can all take to avoid getting stuck.

Matthew Hall

Deputy Business & Economy Editor

 

No more call to cancel: the government wants to crack down on ‘subscription traps’

Jeannie Marie Paterson, The University of Melbourne

Many subscription services offer easy sign-ups, with a few clicks and your credit card. Proposed new laws could soon make sure it’s just as easy to cancel.

Will the government’s new gas reservation plan bring down prices? Yes, if it works properly

Samantha Hepburn, Deakin University

Gas shortages loom as Bass Strait wells run dry and Queensland gas is sold overseas. A mandatory new reservation scheme is coming.

Grattan on Friday: Could the Liberals make a fight of industrial relations without courting disaster?

Michelle Grattan, University of Canberra

It’s near-universally agreed that opposition policy development under Peter Dutton was too thin and too late. Are Liberals now being rushed prematurely?

What is Taiwan and why is it important? A new study shows Australians struggle to answer these questions

Mei-fen Kuo, Macquarie University

In a new study, Australians do not fully understand what’s at stake if Taiwan’s democracy is threatened by China.

It’s end-of-year concert season. Why do some kids struggle with performance anxiety?

Kathleen McGuire, Australian Catholic University

Even megastars like Barbra Streisand have suffered from stage fright.

‘We gotta act white’: how voice recognition tech fails for Aboriginal English speakers

Celeste Rodriguez Louro, The University of Western Australia; Ben Hutchinson, The University of Western Australia; Glenys Dale Collard, The University of Western Australia

Voice-operated technology can’t cope with non-mainstream varieties of English.

Impossible translations: why we struggle to translate words when we don’t experience the concept

Mark W. Post, University of Sydney

If Danish speakers experience hygge, then they should have a word to talk about it; if English speakers don’t, then we won’t.

Meet the weird, wonderful creatures that live in Australia’s desert water holes. They might not be there much longer

Brock A. Hedges, University of Adelaide; James B. Dorey, University of Wollongong; Perry G. Beasley-Hall, University of Adelaide

From water fleas to seed shrimp, Australia’s desert rock holes shelter unique animals found nowhere else. But as the climate warms, their homes are at risk.

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A vision for education
"As a long retired primary teacher, I wish we could focus on schools at the lower end of educational success – not to denigrate, but to build up hope, connection, opportunity and engagement. Instead of jails to accommodate our 'criminal' young people, why not spend valuable government money on centres of education where children who are disadvantaged – possibly through being children of disadvantaged parents – are encouraged to engage in different, more appropriate, learning situations? Where their parents could be involved in the centre with other interested people. Where health workers, mental health practitioners, environmentalists, sports teachers all had a role to play. A 'disadvantaged' school could become a centre of community activity, owned by the community and engaged with the community.
Eutopia I guess."
Judy Hardy-Holden, retired primary school teacher

The world wide web
"I work with remote Indigenous people and their access to digital services is severely restricted. It is difficult to exist without digital access. For research personnel it is almost impossible. I have to send written material for consultation and review via a white worker. This activates inconvenience and individual privacy issues."
Dr Gwenda Baker, historian

Who’s writing these articles?
"When reading some of your articles, a definite leaning towards one party or another is shown by the journalist. I’m not interested in your opinions actually, just good factual journalism in a logical manner would be better. Unless you’ve spent years researching Australian politics, your opinions come across as half-baked and biased."
Ally Bussell
Ed: All of our articles are written by academics with expertise in the field they’re writing about. Our team of journalists edit and fact-check. You can read more about our unique model here.

We'd love to hear from you. You can email us with your thoughts on our stories and each day we'll publish an edited selection.

 

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