If you want to know if a company is growing, maybe count their shared inboxes. When Colin McCarthy started a support-engineering job for ad-services firm Essence in 2010, he said he was the first IT hire at the company—what was then one office and 60 people, he remembered. Over the next decade or so, the company grew to 22 offices, 3,000 people, and a few extra multi-user inboxes. Shared inboxes like “support@” or “info@” allow multiple individuals to handle a group of topical messages. The setup also comes in handy when a person leaves a company and a replacement hire or a fellow team member needs to reference a “converted” mailbox to read previous messages. But multiple inboxes, with multiple owners, can lead to a chaotic collection, especially when companies are expanding. “It’s a byproduct of that rapid growth. You do get turnover. You do get a lot of new hires,” said McCarthy, now digital transformation director at Google partner and consulting firm Promevo. “As IT leaders, we need to have a good process for managing that access, and knowing who has access to that mailbox.” IT Brew spoke with IT pros like McCarthy about how they handle a situation when there’s too much mail, too much sharing, and not enough caring. Keep reading here.—BH |