The Verizon logo displayed on a smartphone screen on September 30, 2024. Justin Sullivan/Getty ImagesVerizon customers were forced to endure a substantial service outage on Wednesday that disrupted cellular activity across the U.S.
The issue affected wireless voice and data services, the telecom company said. It didn’t specify what caused the disruptions, but
said at 10:20 p.m. Eastern that it had been resolved.
Reports suggest more than 100,000 customers were without service for 10 or more hours, beginning around noon ET and peaking shortly after.
A number of major metros were affected, including New York City, Los Angeles, Chicago, Washington D.C., and Houston.
“Today, we let many of our customers down and for that, we are truly sorry,” Verizon
wrote in a social media post. “They expect more from us.”
Customers reported that their phones were left in “SOS” or “no signal” mode for the duration. Some cities issued alerts that the outage might disrupt 9-1-1 emergency calls.
“If customers are still having an issue, we encourage them to restart their devices to reconnect to the network,” Verizon said. “For those affected, we will provide account credits.”
—AN