Many employees are worried about how AI will affect their careers. While you can’t offer certainty to mitigate their anxiety, you can give your team honesty, empathy, and clarity. Here’s how to lead anxious employees through the unknown.
Name the fear. Start by normalizing anxiety. Share your own uncertainty and model courage by taking action anyway. Naming fears out loud helps your team feel seen and builds trust, especially when the path ahead is unclear.
Create space for emotional conversations. Build psychological safety by setting aside time to talk about AI’s impact. Use a “container”—a dedicated space with clear intentions and ground rules—to hold honest, judgment-free conversations. Acknowledge the emotional weight of these changes and make room for multiple viewpoints.
Commit to action. Don’t just talk, act. Offer next steps, skill-building opportunities, or shared learning sessions. If job risks are real, say so early and give people time to prepare. Clarity and proactivity reinforce your support.
Keep the dialogue going. This isn’t a one-time fix. Make space regularly for honest reflection and discussion. Continuous, transparent communication strengthens resilience and shared purpose. |
