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Chatbase Update - January 2026
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We shipped a ton of updates quietly this month, focusing on stuff that matter most, from small quality-of-life improvements to some of your most requested features.
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Here’s what went out in January.
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Introducing: Tickets as a source
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Turn your past support conversations into knowledge .
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You can now use Zendesk & Salesforce support tickets as a training source for your agents. This allows your AI agent to learn directly from real customer questions and real answers capturing edge cases, phrasing, and context that docs often miss.
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The result: more accurate responses and agents that feel grounded in real-world support, not just documentation.
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Fully Native Localization
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Make your entire chat experience feel native.
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You can now localize your AI agents, chat menus, tooltips, and modals in 40+ languages, including full support for right-to-left (RTL) languages.
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This goes beyond multilingual conversations. While chatting with AI in different languages has always been supported, localization ensures the entire chat interface feels natural so customers interact with your agent exactly the way they expect.
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Instantly Duplicate Agents
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Move faster without starting over.
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You can now duplicate agents with a single click. This makes it easier to:
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Create variations for different use cases or regions
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Iterate without disrupting what’s already live
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A Faster Chat Widget
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Less waiting, more answering.
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We’ve improved chat widget load times, so your AI agent is ready instantly. Faster load times mean smoother conversations and fewer missed moments when customers need help.
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We read every email! So if you have any feedback, just reply here. We’d love to hear from you.
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Regards,
Your friends at Chatbase
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