Despite the current lapse in Congressional appropriations, commonly referred to as a “government shutdown”, the No Surprises Help Desk will remain in operation. Customers may continue to contact the Help Desk via phone call or webform submission for inquiries or complaints regarding potential violations of the No Surprises Act. However, please note that a prolonged lapse in appropriation may cause delays in the review and processing of complaints, as well as investigations into alleged violations of the No Surprises Act.

Center for Consumer Information and Insurance Oversight (CCIIO)
Department of Health and Human Services
Centers for Medicare & Medicaid Services