Terms of Use for Škoda ID and Digital Products and Services

The “Online POI-Search (text/voice)“ function allows you to search for personal points of interest in a fully targeted manner at each location via Google®. At the same time, the continuous update of data from the Internet ensures many surprising and useful discoveries for even greater entertainment on your journeys. To search for points of interest, the coordinates of the selected location and search radius, selected language and voice command file are transmitted from the vehicle to Google® and Škoda Auto.

The “Petrol Stations“ function provides you with information about the fuel stations in the vicinity of the vehicle. The search results, besides the location, also contain fuel price data and opening hours. When searching for fuel stations, current coordinates are transmitted to Škoda Auto and from there to the Škoda Auto authorised search service.

Using the “Parking Spaces“ service, you search for suitable parking facilities in the vicinity of the current location of the vehicle. The application shows the total number and number of vacant parking spaces. Furthermore, the service informs about prices, opening times and distances. The appropriate parking facilities are displayed in the preview of the navigation system. When searching for parking, current coordinates are transmitted to Škoda Auto and from there to the Škoda Auto authorised search service.

Using the “Online Traffic Information“ service, you always have up-to-date information about the actual traffic situation, and you can thus, for instance, avoid traffic jams in time. The Online Traffic Information shows the actual traffic situation on the navigation system. This information is provided by the traffic service authorised by Škoda Auto. For the purpose of updating the traffic information, the vehicle transmits its coordinates, the direction of travel, speed, date and time and its temporary random identifier to this service.

Through the “Online Destination Import“ service, you can import individual destination into the navigation system of the vehicle before starting a journey. If you are searching for a destination on the map in the mobile application, a query is sent to the map service provider.

Using the “Online Route Import“ you can, prior to starting a journey, send the individual ready routes in the mobile application, to the vehicle's navigation system. For the routes to be accepted, the navigation system must be online, and it must contain the map data of the given destinations. The number of routes that can be stored may be limited.

The “Online Route Calculation” brings you even more precise navigation with predictive calculations. Information about your destination is being sent to the backend server of the service provider. The calculation takes into account available traffic information and recommends to the user the best route profiles. If anything changes on a selected route, you will receive routing optimizations. You can specify a preferred location or point of interest (e.g. a restaurant) where it would be convenient to make a stop, and we may use artificial intelligence to plan the most suitable stop accordingly.

For electric vehicles, the Online Route Calculation may also take into account vehicle-specific data such as the current state of charge, historical and current energy consumption, battery characteristics, and, where available, user-defined charging preferences and locations. This enables more accurate planning of charging stops and travel times along the route.

The “Online Map Update“ allows you to update the maps in the navigation system via the Internet. The updates are offered according to the individual countries, respectively, regions. Depending on the vehicle model, production period and generation of Škoda Connect the updates are downloaded either automatically on background - only for relevant areas of the trip, or manually by you.

This service is no longer supported and will be gradually discontinued.

The “Weather“ service provides current weather information for the current location and destination. At the same time, the system takes the assumed arrival time into consideration. The weather forecast for the current vehicle location or navigation destination is provided by the meteorological service authorised by Škoda Auto. In the query, the vehicle sends the coordinates of the required location together with the language settings and units of measure to Škoda Auto. From there, the information is transferred to the meteorological service.

This service is no longer supported and will be gradually discontinued.

You can demand news from your vehicle and these will be provided by the news provider(s) you selected via the Skoda Connect Portal (prior to its termination).

The “Online Voice Control” is an on-top function for the standard Voice Control. It is used especially when searching for destinations in navigation, points of interest (POI) or when dictating SMS messages. When using the Online Voice Control your voice recordings with essential technical information (e.g., infotainment language, country, software version) are being sent to the cloud backend system of our service providers.

For specific vehicles you may grant additional consent to get shorter response time and significantly increase the relevancy of navigation results thanks to processing location data for specific outputs e.g. weather forecast or information about points of interest nearby. This consent is called “Location access for Laura”. With your consent, Laura will also access the internet and use artificial intelligence to provide you more accurate and relevant search results. For more information, please visit Availability List.

The “Charging Stations“ service for electric vehicles provides you with information about the charging stations in the vicinity of the vehicle. The search results, besides the location, also contain charging provider, plug types, the price for charging and other data such as opening hours. When searching for charging stations, current coordinates are transmitted to Škoda Auto and from there to the Škoda Auto authorised search service.

Using the “Vehicle Status” service, you can check whether the electric windows, doors, bonnet and boot lid are open or closed, whether the vehicle is locked or unlocked, and whether the parking lights are on or off. You can request the current data on the condition of the vehicle via the mobile application. The service only reads the actual information about the condition of the vehicle and displays it.

Using the "Driving Data" service, you can display an overview of all journeys, including the route. The mobile application stores data about each trip – start and end time of your journey, coordinates of the start and end of the journey, all stops with the ignition turned off, mileage, battery or fuel level, average consumption, average speed, and information on whether charging or refueling occurred during the journey.

The “Parking Position“ enables you to view the last known location of the vehicle. Using the mobile application, you can find your way to the location of the vehicle. When you take the key out of the ignition, the current parking position is ascertained on the basis of GPS coordinates and the vehicle sends the position automatically to Škoda Auto where it is stored. The location can be retrieved using the mobile application. Škoda Auto does not compile profiles of the movement of the vehicles or individual persons. If the vehicle is later, for instance, towed away or stolen without starting the vehicle or removal of the key from the ignition, it is not possible to ascertain the new location of the vehicle.

The “Vehicle Health Report“ informs you about the current condition of the vehicle. You can visualise current vehicle alerts and/or any service needs and administer them (e.g., by printing or archiving). Depending on the vehicle model, production period and generation of Škoda Connect, the Vehicle Health Report can be requested automatically or manually by you (via the mobile application). The vehicle then transmits the current vehicle condition data to the mobile application, where the Vehicle Health Reports can be viewed. If any warning lights and error messages are displayed on the dashboard panel in the vehicle you are still obliged to act according to advice in the owner's manual.

As part of this service, we will calculate your “Driving Score” that is a number that tells you how safely you are driving. It can be subdivided into several sub-numbers to help you identify areas to improve your safety and the safety of others on the road. Driving Score and its sub-scores are calculated based on information generated directly from the vehicle and displayed to you in the mobile application with personalized driving tips from February 2025. With your consent, other entities (e.g. insurance companies) may access your Driving Score. You can also deactivate the calculation of the Driving Score in the mobile application at any time.

Thanks to this service the vehicle automatically sends information if service is required as well as technical information for automated analysis, identification and prediction of potential technical issues. For this purpose, we evaluate key data provided by selected Skoda Connect Services like oil temperature, brake pressure, battery status as well as past maintenance records carried out with the vehicle (e.g. spare parts exchanged, date). This service is optimized by interconnecting this information with aggregated technical information on the product in its current operating environment to ensure the most accurate prediction. In some countries it is also possible to create Service Booking (available only with selected service partners) or generate Service Leads manually. This can be done using the “Request Appointment” feature in the mobile application or through the vehicle infotainment. The Service Booking is entered directly into your preferred service partner’s 3rd party system, considering their availability. Service Leads via request appointment function are also sent to your preferred service partner who will proactively contact you by preferred communication channel (e-mail, telephone) and agree on appointment with you. In specific cases when the preferred service partner is not able to process the leads, data may be forwarded to the other service partner or importer. Due to changes in the service partner network, you can be asked via the mobile application to select a new service partner from the updated list. In some cases, you may be informed about the need for service also via infotainment notification, and/or mobile application. You can deactivate this service by deletion of your service partner, or choose a different service partner at any time via the mobile application. The service is only available on selected vehicle models.

The “Pay to Park“ service allows you to find and pay for a parking space of your choice in supported cities across Europe. Furthermore, the service informs about prices and opening times. This service can be used via mobile application app and/or the vehicle infotainment. In order to arrange parking for you, the data are transmitted to Škoda Auto and from there to the Škoda Auto authorised search service. The service is provided by a third party (Parkopedia Limited, 232 Sladepool Farm Road, Birmingham, West Midlands, B14 5EE) and Škoda Auto acts as a platform provider for service delivery. This company then authorises the payment and processes the transaction with the parking provider. Localisation data, technical information on the product, identification data and transaction data are required and processed by a third party. Therefore consent to the legal documents of the third party service is required.

The “Pay to Fuel” service allows you to pay for refuelling at supported fuel stations directly from their vehicle's infotainment system. The service allows you to select a pump based on your location and pay for fuel without having to leave you vehicle.

To provide this service, the transaction data is transmitted to the server of the company (Parkopedia Limited, 232 Sladepool Farm Road, Birmingham, West Midlands, B14 5EE) that manages the Pay to Fuel service and a company (ryd GmbH, Landsbergerstraße 94, 80339, Munich) which serves as an aggregator of all available petrol stations. This company then authorises the payment and processes the transaction with a chosen petrol station. In order to provide this service, identification and transaction data is required and processed by a third party. Therefore consent to the legal documents of the third party service is required.

The “Breakdown Call“ via the 3-button module in the ceiling of the vehicle can be used to establish a voice connection with the call centre operator and report a vehicle breakdown or accident. At the same time, the vehicle automatically sends the current location and technical information on the product (vehicle data) to the call centre. Due to the vehicle data sent, the call centre operator gets the necessary information for a precise recommendation of what you should do, or if necessary, the operator calls the roadside assistance for you. If your Škoda ID is created and Škoda Connect services are activated, the call centre operator will also be able to use your contact information stored in Škoda ID. For your convenience, the contact information, information about vehicle breakdown or accident and vehicle data will be forwarded to the preferred service partner or other third parties (e.g. insurance companies) based on your instruction for further professional assistance. In case of an accident, you may contact the call centre using your mobile device (for example, if it is unsafe to remain in the vehicle). To enable the call centre operator to access your vehicle's information, it is essential to provide the VIN (Vehicle Identification Number).

The “Info Call“ via the 3-button module in the ceiling of the vehicle can be used to establish a voice connection with the call centre operator, who provides information and answers concerning Škoda offer, and as well about Škoda Connect services as one of the Škoda product portfolio.

The “Automatic Accident Notification“ detects that a traffic accident has occurred below the threshold for activation of the airbags, and asks, if you want to send a call-in case of vehicle failure. If you send a call-in case of failure, the vehicle localisation data are sent to the call centre. Via the voice connection, the call centre operator subsequently agrees on further procedures with you and initiates the appropriate action. Upon request, you can get the vehicle towed to the nearest service partner.

Using the “Honk & Flash“ service, you can remotely control the warning lights, and horn of the vehicle through the mobile application if you are within the sight range (approximately 500 meters) from the vehicle. Using the Honk & Flash service, you can switch the warning lights and horn of the vehicle on and off, as well as display the current blinking and hooting status. In order to ensure that you are within the close circuit from the vehicle, upon activation of the horn and warning lights via the Honk & Flash service, the position of your smartphone and the position of the vehicle are compared.

The “Online Auxiliary Heater“ service allows you to control the heating system via the mobile application. For example, you can program departure times, so that the heating system automatically switches on and the vehicle is heated up to the desired time. With the Online Auxiliary Heater the heating system can be also switched on or off at any time. Due to safety reasons, you are obliged at first to set a security identification number (S-PIN) that must be entered with every change of the Online Auxiliary Heater settings.

Through the “Online Anti-Theft Alarm“ service, you can get information in the mobile application (Push Message) and/or by e-mail about the activation of the Anti-Theft Alarm. At the same time, you will receive information about the reason for the activation and the activation period so you can immediately take corresponding steps.

Using the “Lock and Unlock” service, you can remotely lock or unlock the vehicle via the mobile application. Due to safety reasons, you are every time obliged to enter a security identification number (S-PIN).

Thanks to “Remote Charging“ you can remotely control the charging process of the PHEV vehicle which was plugged to the power socket from anywhere. You see the actual state of charge and the status of the charge plug.

The “Remote Air Conditioning“ is a service for PHEV vehicles. This service brings you the possibility to cool down your vehicle before you get into it. The desired temperature level is set, and air conditioning is activated via the mobile application. You can choose whether the air conditioning shall be activated only when the vehicle is connected to the charging station or also in status without plugged charging connector. In addition, windshield heating can be activated.

The “Departure Planner“ for the electric vehicles can be programmed and transmitted to the vehicles via mobile application. The vehicle “wakes up” and performs the charging process/pre-trip air conditioning according to a customized schedule. The vehicle notifies you via the mobile application about the status. Thanks to this service you will always find a charged vehicle ready for your trip. Please note that this feature is no longer provided in this service package and for new customers is available as part of the Care Connect: iV Remote Services package.

The “Online Personalisation” service allows you to set, save and restore favourite settings within vehicle. All of the settings are synchronized with Škoda ID – information is stored in the Škoda data servers. This brings the possibility of an easy transfer of settings between different vehicles.

The “Online Ventilation“ brings you the possibility to ventilate the vehicle's interior for a certain amount of time before departure. This service is available only for vehicles that are not equipped with an auxiliary heater, and it can be controlled via the mobile application.

The “Digital Certificate” service allows you to display an overview of selected vehicle information via the mobile application. The overview contains e.g., vehicle description, technical specification, original equipment at the time of production, mileage and if available also other information shared with Škoda Auto by service partners, such as the service records associated with warranty repairs, non-warranty repairs and regular maintenance, if available. This overview can be generated into the form of a PDF certificate, limited up to five times in an hour. Note that overview of selected vehicle may also be available to a subsequent owner of the vehicle.

Using the “Departure Planner” service, you can plan your charging and air-conditioning process (heating and cooling). Charging plan recognizes the vehicle´s location (e.g., Home, Work, Cottage) and after the cable is plugged in it starts to follow charging settings. With this service, you can use cheap off-peak electricity tariffs by choosing preferred charging times. The second part of the Departure Planner is the Air-condition plan, which ensures that the car is always prepared before the ride, with the interior at the perfect temperature.

The “Climate Control“ is a service for fully electric vehicles. This service brings you the possibility to cool down your vehicle before you get into it. The desired temperature level is set, and air conditioning is activated via the mobile application. In addition, windshield heating can be activated.

Thanks to the “Remote Charging“ service you can remotely control the charging process of the fully electric vehicle which was plugged to the power socket from anywhere. You see the actual state of charge and the status of the charge plug.

The “Remote Charging Statistics“ service enables you to view details of past charging sessions recorded via your vehicle, Škoda paired wallbox, Powerpass tariff or combination of these via the mobile application. It provides key charging data and enables you to view details of past charging sessions, including charging power, total energy charged, date, time and session duration.

Thanks to the new “Plug & Charge“ service, you will be able to start charging at public charging stations without the need for any external authorization (RFID card or app). Once you have enabled the Plug & Charge for your subscription, simply activate the Plug & Charge using the mobile application. From then on, your vehicle will automatically authorize public charging with your subscription at compatible the Plug & Charge charging stations.

The “Customer Mobility Predictions“ service automatically activates your vehicle’s infotainment system based on your daily driving schedule or climate/charging plans. This ensures that your infotainment is ready and fully functional as soon as you enter the vehicle, providing a seamless and convenient start to every journey. The service can be activated or deactivated at any time in your user profile.

In addition, this service helps make everyday use of your vehicle easier by sending helpful notifications such as battery cold weather warnings, battery care recommendations, and suggestions for optimizing charging routines. By evaluating your usage patterns and preferences, the service delivers tailored advice and reminders, including timely suggestions to activate climate control when unusually hot or cold conditions are expected in your vehicle. This helps you get the most out of your vehicle’s digital features.

The “Škoda Play” service enables users to watch video content of selected content providers and video content of Škoda Auto directly within the vehicle’s infotainment system.

In order to provide this service, data necessary for identifying the vehicle (such as vehicle model, enrolment country and technical information) are transmitted to Škoda Auto and from there to 3 Screen Solutions GmbH (3SS), Hauptstrasse 20, 70563 Stuttgart, Deutschland. 3SS, acting as Škoda Auto’s authorized partner for properly displaying the respective content.

The service is operated under the responsibility of Škoda Auto, which provides the technical platform for delivery of the content. The actual video content is provided by Škoda Auto and third-party content providers, and the range of available content may vary depending on the vehicle model, region and agreements in place with individual providers.

The “AirConsole” service allows you to play a variety of casual multiplayer games in the vehicle’s infotainment system. Smartphones are used as controllers and connect to the vehicle system by scanning a QR code.

In order to provide this service, the necessary data for establishing and maintaining the gaming session (such as session identifiers, controller inputs, and localization data) are transmitted to Škoda Auto and from there to the backend servers of the company N-Dream AG, Werdstrasse 36, 8004 Zürich, Switzerland, which is the provider of the AirConsole service.

The service is operated under the sole responsibility of N-Dream AG. Škoda Auto acts only as a platform provider for service delivery. Depending on the license model, access to certain games may require an additional subscription agreement directly with the service provider. Therefore, consent to the legal documents of the third-party service provider is required.

The “Spotify” service enables users to listen to music and stream audio content provided and licensed by Spotify AB directly within the vehicle’s infotainment system.

In order to provide this service, data necessary for identifying the vehicle (such as vehicle model, enrolment country and technical information) are transmitted to Škoda Auto. Spotify, acting as Škoda Auto’s authorized partner for properly displaying the respective content.

The service is operated under the sole responsibility of Spotify. Škoda Auto acts only as a platform provider for service delivery. The actual audio content is provided by Spotify AB and third-party content providers, and the range of available content may vary depending on the vehicle model, region and agreements in place with individual providers.

The main task of the “Emergency Call” is to provide instant assistance. It is activated automatically after an incident if sensors report a major accident. The vehicle establishes an audio and data connection to a special emergency call centre and conveys all the necessary information. A voice call is established, and the customer is looked after until help arrives. You may give consent to share your phone number, allowing the call centre to call you in case you leave the vehicle.

The “Laura“ is a vehicle voice-controlled digital assistant. With Laura’s help, you can fully focus on your driving while Laura controls various vehicle functions for you.

This function adds navigation features to your Bolero radio.

This function allows your vehicle to read and display the traffic signs in front of you.

This function provides new features of ambient lighting as a red warning indication light for open doors or a blinking red light when the child safety lock is triggered.

This function provides the option to use an additional colour range for LED ambient lighting and extends the palette to 30 attractive dashboards, front-door and footwell lighting options.

This function provides the feature to activate automatic switching between high and low beams.

When you need to find some information in the manual, you no longer need to search through the paper version. You can find the “Digital Manual“ in the mobile application. In some vehicles it is also available directly in the vehicle infotainment.

The extension called the “Online data for Travel Assist“ provides a precise localization within the environment and thus enhances the performance and availability of the Travel Assist. In order to make your trip more comfortable and safer, it uses online connection to improve partly automated driving on the roads by using for example following data from vehicles driving the same road before you: location, road topology, lane markings, traffic signs. In order to download information relevant to your trip only, the vehicle’s network identifiers and location is sent to our server.

Via mobile application you can book a service appointment online using the Online Service Booking “OSB“ platform. It brings new options for booking appointments with your desired service partner on a specific date and time. For your convenience, your personal details from Škoda ID such as name, surname, e-mail and phone can be pre-filled for you in the form.

The “Traffication” application increases your security by providing traffic-related warnings from the vicinity of the vehicle without the need for running navigation app.

The “Track & Explore” service allows you to view your vehicle configuration and order status an provide you with with How-to-videos related to your vehicle.

This service is currently available only in cooperation with selected Škoda service partners.

The “Discover News“ is a dynamic feed with visual content and subtexts, connected to Škoda social media channels

The “Powerpass“ service allows you to charge and manage charging sessions of your plug-in hybrid iV and fully electric vehicle. With Powerpass, you can subscribe and manage Powerpass tariffs, control invoicing, payment methods as well as pair and manage your wallbox. You can also access charging statistics and the charging history, manage and remotely control charging sessions for your vehicle and run RFID charging cards – e.g. activate or deactivate for use – at any time.

Please note that charging contract including charging plan is provided by Elli Mobility GmbH, Germany, and Volkswagen Group Charging CZ s.r.o., Czech Republic (within the Czech Republic) (“Elli“) under joint responsibility. More information on the processing of your personal data by Elli can be found in Elli’s privacy policy at https://www.elli.eco/en/privacy.

The “Accident Damage Management“ service allows you to report a minor accident or glass damage directly within the mobile application. Service supports you in gathering essential details such as extent of the damage, time, location and photos/documents. By streamlining the process, it ensures you can quickly collect all necessary information to facilitate and speed up communication with your preferred service partner. Additionally, the service provides history of all claims you have recorded via the mobile application, including those made through the Breakdown Call service over the Škoda Roadside Assistance call center. This service is only available in certain markets and provided by the respective importer responsible for such market.

The “Share Your Feedback“ feature allows you to easily and quickly share your impressions, experiences, and suggestions regarding your vehicle, charging and our mobile application directly with Škoda Auto. In addition to submitting positive, neutral, or negative ratings, you can also send complaints, suggestions for improvement, or any other comments and feedback, including pictures. Our goal is to gather comprehensive feedback to help us continuously improve our products and services and ensure the best possible user experience.