Hi NIepodam,

What’s actually happening in ITSM right now?

Is AI delivering real impact, or just more noise? Are service desks getting smarter, or just busier? What’s working? What’s broken?

This is your chance to shape the answers!

We’ve just launched the 2026 State of Service Management Survey, bringing together real insights from IT leaders and practitioners to define where ITSM is headed next.

It takes 8–10 minutes. It helps create the benchmark report the industry will reference all year.
And it ensures your experience is part of the conversation — not left out of it.

Complete the survey today and you’ll be entered to win:

• One $500 Amazon gift card OR
• One of 20 $50 Amazon gift cards

You’ll also get early access to the full report before it goes public.

→ Take the survey ←

Add your voice. Shape what’s next.

Avi