Dear ahaw,

Wirex is making some changes to our terms and conditions. We’re making these changes and we want you to understand which Wirex entity provides you which services, and what your rights are.

What are we changing?

Wirex Europe sp z.o.o. (0001137728), whose registered office is 116/52 Piotrkowska, 90-006, Łódź, Poland will be providing you crypto-assets services instead of Wirex Digital Services S.r.l.
Only the crypto-asset service provider will change, all other parts of our cryptoasset terms will remain unchanged. Your overall experience of Wirex’s award-winning card and app will remain in line with these changes. Your Wirex card and related services will continue to be provided by the same Wirex entities.

This change will take effect on 4 March 2026. If you do not agree to this change, you must notify us that you wish to close your account by contacting Wirex Customer Support in the app, or by clicking here to get in touch with us.

Kind regards,

The Wirex Team

Availability of the Wirex services and Wirex entity you receive services from depends on your location. Your location and Wirex entity providing services may affect your rights and protections; therefore, please read the terms of services that apply to you carefully. If you have questions regarding the Wirex entity you receive services from, please reach out to us via the in-app chat in the Wirex App.

Wirex Limited whose registered office is 9th Floor 107 Cheapside, London, United Kingdom, EC2V 6DN is authorised by the Financial Conduct Authority (FRN: 902025) under the Electronic Money Regulations 2017 for issuing electronic money and providing payment services. UAB Wirex whose registered office is Perkūnkiemio g. 13 – 91, Vilnius, Lithuania issues cards to EEA clients via TPML, pursuant to a license from Mastercard International Incorporated. Wirex Digital Services S.r.l., whose registered office is in Via della Posta 7 20123 Milan Italy , registered as a Virtual Asset Service Provider at the number PSV108, of the register kept by the OAM (Organismo Agenti e Mediatori) provides crypto-asset services, and payment execution and account services in its capacity as a distributor of Openpayd in the EEA. However, no deposit insurance or protection schemes apply to services provided by UAB Wirex or Wirex Digital Services S.r.l. Wirex USA Inc., whose registered office is 8 The Green, Ste A, Dover, Delaware, 19901, provides services through its partners with regulatory approvals. Wirex Australia PTY Limited, whose registered address is at Level 40 Governor Macquarie Tower, 1 Farrer Place, Sydney NSW 2000, Australia, is registered by AUSTRAC.

Due to the potential volatility of the crypto-asset markets, the value of your assets may fall significantly and lead to a total loss, and you should invest at your own risk. The exchange and custody of crypto-assets involve risks and may not be suitable for everyone. Past performance does not guarantee future results. Carefully consider whether investing in crypto-assets is appropriate for your financial situation and risk tolerance. You can find further information on the risks associated with trading or holding crypto-assets on this page.

Tax may be payable on profits. Multiply, X-account and Loan are MiCA non-regulated services. You access Wirex’s crypto-asset services on your own initiative and without solicitation from any other Wirex entity.

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