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Shoptalk Spring Mainstage Keynotes Revealed

From AI-powered commerce and agentic shopping to bold brand reinventions, Shoptalk Spring’s Mainstage Keynotes bring together the CEOs and leaders defining what’s next in retail.

Niraj Shah (Wayfair) on AI curation & physical retail
Nicola Mendelsohn (Meta) on AI transforming shopping
Victoria’s Secret & Co., Dutch Bros & New Balance CEOs
Macy’s leaders on transformation & customer experience

Plus 180+ speakers revealing the strategies shaping 2026 and beyond.

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AI Broke Discovery. Now What?

Live: March 11 at 2pm ET / 11am PT

AI has changed how people discover brands. With AI overviews in play, 80% of searches now end without a click, and consumers are skipping search bars for AI assistants. The old paths to discovery are breaking quicker than most marketers can react.

Join our Tech-Talk Webinar, “How AI Broke Brand Discovery (And What Smart Marketers Are Doing to Fix It).” Moloco CMO Paul D’Arcy and BCG Partner Giorgo Paizanis share which industries face the most disruption and three smart ways to build lasting customer relationships in the AI era.

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What Happens When AI Meets Customer Service?

Customer service is not just a support line anymore. Teams are getting bigger budgets, but many brands are still dealing with disconnected systems, patchy data, and higher customer expectations, according to Klaviyo.

How can AI tools help brands meet changing customer expectations? Hear from 500+ decision-makers across ecommerce, retail, and hospitality on how AI and live agents work together and why shared customer data is becoming essential in “The State of Customer Service 2026,” presented by Klaviyo.

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Survey: Identity and First Party Data

Identity resolution is evolving quickly amid shifting privacy standards, AI adoption, and ongoing changes to third-party cookies. How is your organization unifying customer data, managing multiple identifiers, and improving measurement and activation?

EMARKETER and Acxiom invite you to take our 5-minute survey on identity and first-party data strategy. Your input will inform an upcoming report. Participants receive early access to the findings and can enter for a chance to win a $100 Amazon gift card. (Offer valid for US residents only.)

Answer Now

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