We are excited to invite you to our upcoming event, Agentic Customer Service Experience, taking place on May 12. This exclusive, one-hour virtual session is designed for EMEA customer service leaders looking to transform their operations and deliver exceptional support through innovative technology. 

Discover how Agentic Customer Service empowers organizations to: 

• Elevate service quality and improve customer satisfaction at scale 

• Accelerate issue resolution with AI-driven agents and Dynamics 365 

• Streamline customer interactions for outstanding support 

Join us for real-life examples and actionable insights from Microsoft and industry leaders who are leveraging AI-powered assistants, automation, and modern tools to reinvent service operations and boost agent productivity. 

What you'll learn 

• Implementing AI-powered solutions and automation to enhance agent productivity and maintain a human touch in complex cases 

• Strategies to reduce handling times, increase first-contact resolution, and optimize workflows using the latest Dynamics 365 innovations 

• Best practices and lessons from organizations successfully transforming their service experience with cutting-edge technology 

Who should attend? 

• Chief Customer Service Officers 

• Contact Center Operations Leads 

• Chief Experience Officers 

• Customer Support Leads 

Don’t miss this opportunity to explore practical strategies and proven technologies that help overcome challenges such as fragmented workflows, slow triage, and growing customer demands—all while driving measurable improvements in service outcomes.