Hello,
We believe that an unauthorized party may have accessed your account. As a security measure, we have disabled your Amazon account password and locked your account temporarily. To recover access, sign in to your Amazon account and follow the on-screen instructions. After that, you might be asked to complete a verification step or to contact Customer Service for further assistance.
We have taken the following actions to protect your account:
-- Canceled any pending orders.
-- Reversed any modifications made by this unauthorized party.
-- Removed any suspicious devices.
-- Disabled enhanced features such as Two-Step-Verification because we couldn't verify if recent changes were made by you. If appropriate, please reactivate these features.
Tips to strengthen the account security after you regain access:
-- If you haven’t already, enroll in Passkey to sign in the same way you unlock your device, by using face, fingerprint, or PIN.
-- Create strong, unique passwords for all online accounts including Amazon. Monitor regularly for unauthorized changes to email settings, especially auto-forwarding rules and deletion options.
Need more security tips? Visit “Security and Privacy” under Amazon Help pages to learn more.
Can I contact Customer Service to recover my account?
The fastest way to regain access is by following the on-screen instructions at sign-in, as recovery options vary depending on account types. If you encounter difficulties, our Customer Service team is available to provide alternative recovery support. To find out the Customer Service support numbers, click on “Need help?” under the Amazon sign-in page and select “Other issues with Sign-in” for guidance.
How do I know if this email is from Amazon?
Unsure about an email claiming to be from Amazon? Don't worry about verifying the email itself. Simply sign in to your Amazon account the way you usually do through the website or Amazon app. If there's an issue with your account, you'll see recovery instructions there. You can also check your Message Center for any recent communications from Amazon if you have account access.
Thank you for your patience while we worked to keep your account secure.
Amazon Account Protection Services |
