Customer service leaders face rising customer expectations, stretched teams, and limited visibility across increasingly fragmented operations. The problem isn’t effort — and it isn’t a lack of AI. It’s that most service models were never designed for today’s speed and complexity: systems were accumulated over time, data is scattered, and intelligence can’t flow across the service journey.

Join our free Microsoft Discovery Hour: Agentic Service transformation driving performance and CSAT on Tuesday, May 12, 2026, from 9:00–10:00 AM (GMT+1), where we explore how organizations are moving beyond incremental AI improvements toward a new service operating model — one where humans, Copilot, and AI agents work together as a single service team.

The session looks at:

• Why AI that only assists individual moments can’t fix systemic service friction
• How agentic AI begins to orchestrate service work end‑to‑end, not just isolated tasks
• What changes when service becomes a continuous, intelligent system rather than disconnected interactions

You’ll see how organizations are applying agentic service across self-service, assisted service, and field service to scale capacity — and what that means for CX, contact center performance, and service operations leaders.