The main topic at the recent inaugural ReCon, which described itself as the only conference focused “exclusively” on the resale industry, may have been used clothing, but much of the discussion was about new technology. Many of the executives—from resale marketplaces, brands that have launched resale e-commerce sites, and so-called resale-as-a-service vendors who build and administer those sites—weighed in on how AI is transforming the market for secondhand products. Here are a few things they saw when they peered into their gently used crystal balls. “Digital closets” will spur both supply and demand One sign of the health of the resale industry is that sellers, from huge marketplaces to your Aunt Martha on eBay, are scrambling to keep up with demand. A perennial challenge for the industry is that countless consumers have clothes hidden in the back of their closets that may not suit (or fit) them anymore, but that some would-be purchasers would crawl over broken glass to buy. “The biggest piece that we’re watching is AI enablement, particularly of seller services,” Colleen Baum, senior partner at McKinsey & Company, said during her presentation. Baum was referring specifically to the notion of “digital closets,” which a growing number of startup apps are tackling with AI. Keep reading here.—AAN |