Hi NIepodam,

We analyzed IT service performance data across more than 500 organizations, comparing results from November 2024 and November 2025. We expected to see incremental improvement. What we found instead was a structural divide.

Non-AI IT teams saw incident resolution times increase by 67% over that year. AI-powered teams cut theirs by 12%.

On May 6th at 11:00 AM EDT | 4:00 PM UTC, join us for a live webinar unpacking the report — what the data shows, what's driving it, and what it means for IT teams in 2026.

Your speakers:

• Leah Na'aman: Director of Product Marketing, SysAid, and lead researcher behind the report
• Paul Brandvold: Industry realist and IT influencer, bringing a practitioner's honest take on AI adoption

→ Register here ←

We'd love to see you there.
Leah Naaman