Our Microsoft Discovery Hour: Agentic Service transformation driving performance and CSAT starts in a few days — Tuesday, May 12, 2026, 9:00–10:00 AM (GMT+1).

Before you decide whether to join, three quick questions about your service operation today:

1. Can your team resolve routine cases without a human in the loop — and scale that capacity up or down on demand?

2. When a customer reaches a human agent, does that agent arrive with full context, the right recommendation, and zero system-hopping?

3. Can you measure — and improve — CSAT, AHT, and first-contact resolution as connected outcomes, not isolated KPIs?

If you answered “not yet” to any of these, spend an hour with us.

In 60 minutes you’ll get:

• A clear view of what agentic service looks like in practice — not in theory
• Real numbers from organizations already running humans, Copilot, and AI agents as one team
• A practical sense of where to start, what to sequence first, and what to avoid

No slideware. No filler. One hour, built for service leaders who need to move.