May 2026 - Upcoming Webcasts

Listed below are the upcoming webcasts for SAP Customer Experience cloud solutions. Register now to join live sessions with product experts and to get access to our webcast replay library.               

Is your favourite topic not on the schedule? Take this 1-minute-survey and tell us what topic(s) interest you most.

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Your SAP Customer Experience Team

SAP Commerce Cloud

Agentic B2B Commerce: Finding the Fast Track to Profitable Growth

Tap into the next seam of B2B value and join our experts on June 17 as they cut through the hype around Agentic AI and help you find your best agentic commerce strategy.

Date: June 17

Time: 11 am CEST / 11 am EDT

Decoupled JS Hosting for Commerce Storefronts

SAP is excited to introduce our next-generation JavaScript hosting service designed to power high-performance, cloud-native storefronts on SAP Commerce Cloud. Delivered through SAP Business Technology Platform (BTP), the new JavaScript hosting service offers flexibility, scalability, and developer-friendly tooling needed for today’s headless and composable commerce experiences.

The release is planned for June 2026.

Date: June 18

Time: 04:00 pm CEST / 10:00 am EDT

SAP Commerce Cloud Q2 2026 Release Recap

In this webcast we will highlight the latest enhancements and innovations of the Q2 2026 SAP Commerce Cloud release.

Date: July 16

Time: 04:00 pm CEST / 10 am EDT

SAP Sales Cloud & Service Cloud Webcasts​

AI, Data, and Experience: The New Blueprint for HR Service Delivery

Employees today expect HR support that is seamless, personalized, and instant—yet most organizations still rely on reactive, transactional models that fail to meet that bar. The shift is clear: organizations must move from reactive service models to proactive, AI-led support that integrates self-service, automation, case intelligence, and contextual analytics. This session explores how SAP SuccessFactors Enterprise Service Management is powering that shift—bringing together Trusted AI, native HR data, and employee experience design to build a unified service model that is both operationally excellent and future-ready.  Walk away with a clear framework for building an intelligent, experience-driven HR service model that is proactive, compliant, and built for the pace of modern work.

Date: July 21

Time: 04:00 pm CEST / 10:00 am EDT