Include privileged access security in your IT service desk operations
 

Hi there,

I'm Ganesh from ManageEngine. I hope you're enjoying a seamless experience with ManageEngine ServiceDesk Plus. Be it any administrative operation in your organization, it is essential that access to your critical resources are managed with proper access management strategies in place. What if we were to say that access management while implementing large scale changes or combating an IT incident no longer needs to be a daunting task for your technicians? Well, we have good news!

Thanks to ServiceDesk Plus' integration with ManageEngine PAM360, a comprehensive PAM solution, you can now grant your technicians fine-grained, secure access to target assets without having to share or expose the credentials.

With PAM360, you can:

  • Facilitate swift resolution of incidents and major infrastructural changes by providing one-click, direct access to remote sessions (RDP, Telnet, and SSH) directly from the service desk console, by auto-fetching credentials from PAM360.

  • Ensure that every request from a technician is thoroughly validated by PAM360 administrators before granting permissions for privileged actions to be performed.

  • Keep track of user activities in the form of real time audits, leaving no trace for unauthorized access to the asset inventory.

If you're still evaluating PAM360 and need assistance, just reply to this email with your availability. I would be happy to arrange an onboarding session for your team. If you wish to get started on your own, you can take a 30-day trial of PAM360. You can also download the PAM360 extension for ServiceDesk Plus Cloud from our Marketplace.


Cheers,

Ganesh

Head of Implementation and Support Services

ManageEngine PAM