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Hi Adrew,

Our latest Customer Report booklet is out now. It’s where we give you the important facts and figures on our performance over the previous six months: punctuality, cancellations and how we’ve responded to your feedback. Plus, we tell you what our plans are to make your journeys even better in the future. CrossCountry is your railway, and this is your chance to see how we’re delivering for you.

Customer Report booklet

The full report is available to read on our website via the link below, but here’s a quick summary of the headlines, highlights and insights:

Our £75 million refurbishment programme across the Turbostar and Voyager fleets is continuing to improve on-board comfort and support a more reliable journey experience for customers
As part of our May timetable improvements, we’ve introduced additional capacity and extra stops to improve connections between the Thames Valley, the Midlands and the North East
More than 92% of CrossCountry services arrived within 15 minutes of their scheduled station call time
Performance against the three-minute arrival threshold continues to improve, with 44 stations reporting increases in the proportion of services arriving on time

View the full report

XC Trains Limited. Registered in England. Registered No:04402048. Registered Office: XC Trains Limited, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP.