 | Newsletter — May 2026 | | Hi there!  Warm greetings from the ServiceDesk Plus team, This May, we're excited to help bring some prebuilt AI agents into your service desk. We're also sharing more on how Zia Agents is rolling out across the wider ManageEngine suite, alongside two e-books for teams working through cybersecurity and operational resilience requirements. Let's dive right in. | Introducing Zia Agents | | Autonomous AI goes suite-wide at ManageEngine Gartner predicts that by 2029, 70% of enterprises will deploy agentic AI as part of IT infrastructure operations, up from less than 5% in 2025. As enterprises move from being AI-ready to AI-driven, led by a determined push towards autonomy, one of the biggest bottlenecks impacting the outcome is data governance. With the ManageEngine suite-wide rollout of Zia Agents, ServiceDesk Plus shifts from AI-enabled assistance to autonomous execution for IT and enterprise service management teams, while Log360 embeds agents to automate security tasks while adapting to unique environments, and reducing false positives. This is accomplished within a privacy-first architecture where your data never trains any AI model. Read more. | | | Take the full tour of Zia Agents for ServiceDesk Plus Zia Agents are AI teammates that transcend conversational assistance; picking up tasks and seeing them through. Explore the world of Zia Agents, from deploying plug-and-play agents in a single click, to building bespoke ones in the Agent Studio, to coordinating complex workflows through multi-agent orchestration. Now, your AI task force can scale without limits and never clock out. Learn more. | | |
| Compliance made-easy | | "ServiceDesk Plus helps us from a compliance perspective particularly around the JML process… It allows us to capture all the information in one work stream that we can go back, reference and search at any time in the future… if there's any discrepancies further down the line." - David Izon, Head of Service Delivery and Operations, ODEON Cinemas Watch the full customer story |  | | |
 | E-book Essential Eight compliance with ITSM best practices Download book | |
| E-book Meet DORA compliance regulations with ITSM best practices Download book  |  | |
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That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month. Meanwhile, stay in touch with us on     Until next time! The ServiceDesk Plus team |
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