|
|
May 2026 |
|
|
This month’s newsletter focuses on the capabilities, technologies, and behaviors that will shape the next stage of knowledge management. Readers will find new insights on the skillsets KM teams need to grow, the technologies influencing KM’s future, and the hard work of scaling AI beyond early pilots. You’ll also find conference takeaways on leadership, KM frameworks, and executive-ready measurement, along with evergreen guidance on making change stick. |
|
|
Latest Resources |
|
|
|
|
 |
|
As KM continues to evolve into a more strategic business partner, teams need the right mix of human-centered and problem-solving capabilities to keep pace. This infographic highlights the top skillsets KM practitioners identified as critical for 2026. (Public) |
|
Read More
|
|
 |
|
Technology is reshaping how organizations connect people to knowledge, expertise, and insights. This piece explores the top technologies influencing KM now and in the future, including AI, cognitive search, digital workplace tools, and automation, helping leaders understand where to focus as they modernize KM capabilities. (Public) |
|
Read More
|
|
|
 |
|
Driving participation in knowledge sharing can be challenging, especially in large, global organizations. This case study shows how Eni used a game-inspired engagement model to motivate communities, strengthen collaboration, increase leadership visibility, and sustain momentum around knowledge sharing over time. (Member Only) |
|
Read More
|
|
 |
|
Many organizations are seeing early success with AI pilots, but the real challenge begins when they try to scale, sustain, and embed AI into everyday work. This blog explains why content quality, governance, knowledge flow, and human behavior determine whether AI moves beyond experimentation to deliver lasting business value. (Public) |
|
Read More
|
|
|
|
|
|
Spotlight: APQC CONNECT Conference Summaries |
|
|
|
|
This month’s spotlight highlights summaries from APQC Connect 2026, where KM and process leaders explored how people, processes, knowledge, and technology can come together to build smarter, faster, and more resilient organizations. For a limited time, these summaries offer access to practical ideas from sessions on leadership behavior, KM frameworks, and metrics that resonate with executives.
|
|
|
|
|
|
|
Introducing new tools, processes, or knowledge practices is only the first step; the real test is whether new ways of working take hold. This article explains how change management helps build adoption, reinforce ownership, align initiatives with business priorities, and ensure knowledge-related efforts deliver lasting impact. (Public) |
|
Read More
|
|
|
|
|
Invest in Your Professional Growth |
|
|
|
|
|
|
 |
Certification, In-Person |
Jul 13-15 | Sep 15-17 | Dec 1-3 |
|
|
Enroll Now
|
| | | |
