Connect with Community Care

Dear Veterans, families and community providers, 

Cheyenne VA Health Care System is changing how you access Community Care starting June 1, 2026. 

Walk-in Community Care customer service will end at Cheyenne VA Medical Center and Northern Colorado VA Clinic.

  1. Call the Community Care phone queue 

• Call 307-778-7550 

• Select option 6 for Community Care 

• Hours: Monday, Tuesday, Thursday and Friday, 8:00 a.m. to 3:00 p.m. 

• Closed: Wednesdays and federal holidays 

Use the Community Care phone queue for referral questions, new consult intake, billing questions and help finding an urgent care provider near you. 

Community providers and clinical staff can call the same number and select option 4. 

  2. Send a Secure Message 

You can send questions and requests at any time of day through secure messaging in My HealtheVet or the VA Health and Benefits mobile app. 

Secure messaging is available 24 hours a day, 7 days a week. 

These changes don’t affect your Community Care referrals, authorizations, appointments, eligibility, Mission Act benefits, urgent care access or emergency room notification procedures. 

To read the full announcement, visit the Cheyenne VA Community Care access news release on our website.