| | Hi there, | | | | Not every service desk ticket is an incident. | | |
| • | Sometimes it's a new user waiting for an account. |
| • | An employee who needs access to another application. |
| • | A former employee whose account still needs to be removed. |
| • | Or a password reset that's holding up someone's workday. | | | | | Individually, these tasks seem small. Together, they consume valuable technician time and slow down IT operations. | | | | That's why many IT teams are turning to ManageEngine AD360- a unified IAM platform that automates identity lifecycle management, strengthens access security, and simplifies compliance from a single console. | | | | With AD360, teams can: | | |
| • | Automate user onboarding and offboarding across AD, Microsoft 365, Exchange, and HRMS platforms like Workday and BambooHR. |
| • | Reduce password reset and account lockout tickets with self-service password management. |
| • | Strengthen user access with MFA, SSO, and passwordless authentication for Windows, VPNs, RDP, and cloud applications. |
| • | Identify stale accounts, inactive users, password policy violations, and privileged accounts with detailed reports. |
| • | Audit changes to users, groups, GPOs, permissions, and file servers to improve operational visibility and compliance. |
| • | Backup and recover Active Directory objects and mailbox data with granular recovery controls. | | | | | Instead of spending time on repetitive identity tasks, your service desk can focus on delivering faster, more efficient IT support. | | | | Reply to this email with a couple of convenient time slots if you'd like a quick walkthrough of how AD360 can complement your IT service management environment. | | | | | | | Cheers,
ManageEngine | | | | | | |
