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Teladoc on why one-off visits don't cut it Read in browser
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Thursday, 23 July 2026
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RPMageddon
Companies that help doctors keep tabs on their patients at home are freaking out after Medicare's proposal last week to gut remote patient monitoring, or RPM.
The plan is a total about-face from the Trump administration’s previous, full-throated support for RPM. In 2019, CMS put in place new billing codes that vastly expanded the use of remote monitoring.
But as RPM use ballooned, so did worries about fraud and abuse. The Office of Inspector General at HHS found that Medicare paid $536 million for the service in 2024, a huge jump from $15 million in 2019. But 43% of patients between 2019 and 2022 didn't receive all components of monitoring — education, connected devices and treatment management. The OIG, a federal watchdog, said that raised questions about whether the service was being used as intended.
That’s why CMS is proposing to cut payments for remote monitoring, and more drastically, to ban third-party vendors from monitoring patients on behalf of health systems. 
Chris Altchek, who heads up one of those vendors, Cadence, told me CMS should do something about the low-quality monitoring programs out there, but he said the proposed approach will make tech-enabled chronic care much harder for healthcare providers to deliver.
Altchek said there are other levers CMS could pull. For example, it could require healthcare providers ordering remote patient monitoring to be part of an accountable care organization on the hook for the total cost of care. That way, providers have an incentive to avoid low-quality services. It could also force RPM programs to meet certain standards, like integrating with the electronic health record and providing 24/7 clinical coverage, he said.
Altchek added that if CMS moves forward and pulls support from RPM, it could make it harder for the agency to get other innovative programs, like ACCESS, off the ground. Health systems invested heavily in new care models around monitoring based on the Trump administration’s championing it. How could the industry count on CMS going forward if it undoes all that progress? 
- Shelby
Here’s what’s new
Teladoc is moving beyond its single-visit roots with new launch
Over two decades ago, Teladoc built its busi­ness around quick doc­tor vis­its that did­n't hap­pen in per­son. Now, it's say­ing that the mod­el of one-off vir­tu­al ap­point­ments is no longer enough.
Payouts Balloon
15 Nearly $15 billion was paid out by insurers to healthcare providers in 2025 as part of arbitration under the No Surprises Act, according to an analysis by the Wall Street Journal. That amount tripled compared to 2024.
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