What's the story? Australia's "number one" solar panel and battery retailer, promoted by some of the country's most famous faces, is under scrutiny across multiple states after a flood of complaints about Solar Power Nation's work. 7.30 can reveal the company is under investigation over claims of unsafe, unfinished or defective work and a range of other issues.
What have people experienced? After Adrian Goodfellow installed a solar panel, battery and inverter system worth almost $30,000, he thought lower power bills would flow. Instead, he has never switched the system on, with an independent assessment finding it was "substandard" with issues that require "immediate" addressing.
What does Solar Power Nation say? Solar Power Nation declined to sit down for an interview, but in a statement said issues like those Mr Goodfellow were experiencing were outliers. The company also did not answer questions about whether it traded while insolvent potentially as far back as June 2022.
And what about the wider industry? Some within the sector are critical of so-called "solar cowboys" with a poor track record. And the nation's consumer watchdog is also calling for more oversight of the industry and for governments to be more willing to remove access to taxpayer subsidies for companies doing the wrong thing.