 | Newsletter — August 2026 |
| Hi there, Warm greetings from the ServiceDesk Plus team! This August, we're excited to announce that ManageEngine has been named a Challenger in the 2026 Gartner® Magic Quadrant™ for IT Service Management platforms. This report returns after a three-year hiatus. Learn what we believe led to our recognition, and grab a complimentary copy. We’ll also delve into how you can get started building your own custom Zia AI Agents, and deploy the prebuilt ones from the Zia Agent Store. Let's dive right in. | | The Gartner Magic Quadrant™ for IT Service Management platforms returns after a three-year hiatus. Learn what we believe contributed to our positioning, and understand why we think ManageEngine can be the right partner for your IT and enterprise service management. Grab a complimentary copy of the report to understand how Gartner evaluates ITSM vendors based on Ability to Execute and Completeness of Vision, and how recognized vendors are positioned. Use the report to guide your own ITSM platform evaluation and vendor selection process. Download the report  |
|
| | While agentic AI is entering infantile deployments, organizations are already realizing the potential it promises in the ITSM industry. Learn how you can set up Zia Agents within ServiceDesk Plus without an engineering team, or any coding knowledge. Explore five simple steps to build them yourself, how a few simple agents can aid your service desk, and how your AI agents can handle complex use cases such as employee onboarding. Read the article  |
|
| | What if we said you could deploy Zia Agents in a single click? Yes, you read that right! A single click is enough to hire your own digital employee for the service desk. Within a few minutes, you can deploy them contextually in your ITSM workflows for various use cases, including: | • | Automating your post incident documentation and enriching the KB. | | • | Providing end-to-end L1 support across your service desks. | | • | Gathering deep ticket context for intuitive, rapid-start resolutions—extracted across your past requests, KB, and end-user request histories. | | • | Driving continuous self improvement through contextual and actionable coaching insights. |
Discover how you can leverage them for your service desk today |
| | | Learn how AQA leverages ServiceDesk Plus to holistically improve their IT service delivery"ManageEngine was also one of the vendors who was highest rated in the Gartner® scoring, as being one of the Challengers and that was another one of our criteria." —Simon Collins, Head of Service Delivery, AQA AQA is the largest examination board for GCSEs and A-Levels in England, and a cornerstone of the United Kingdom's education system. Simon Collins, head of service delivery at AQA, highlights ManageEngine's enterprise support plan and Gartner's recognition in the Magic Quadrant™ for IT Service Management Platforms as key factors in the decision to partner with ManageEngine and address AQA's service delivery challenges. Learn how ServiceDesk Plus helped them modernize their service delivery, as well as enable the organization advance technologically and operationally. Hear from the IT team at AQA  |
|
| | | That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month. Meanwhile, stay in touch with us on     Until next time! The ServiceDesk Plus team | | | | © 2026. ManageEngine is a trademark of Zoho Corporation Pvt. Ltd. |
| All other company and product names may be trademark of the |
| respective companies with which they are associated. |
|
|
