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BEGIN:VEVENT
UID:https://www.brighttalk.com/webcast/20429/665664
DTSTAMP:20260429T040249Z
ORGANIZER:MAILTO:noreply@brighttalk.com
LOCATION:BrightTALK
URL:https://www.brighttalk.com/webcast/20429/665664?utm_campaign=commu
 nication_reminder_24hr_registrants&utm_medium=calendar&utm_source=brig
 httalk-transact
DTSTART:20260507T140000Z
DTEND:20260507T144500Z
SUMMARY:Live webcast: The Changing World of AI ITSM
DESCRIPTION:Click here to attend: https://www.brighttalk.com/webcast/2
 0429/665664?utm_campaign=communication_reminder_24hr_registrants&utm_m
 edium=calendar&utm_source=brighttalk-transact\n\nPresenter: Lenin Gali
 , Chief Business Officer at Atomicwork and Glenn Alvérus, CEO and Co-f
 ounder of Synerity\n\nAI isn't just improving ITSM — it's rewriting wh
 at enterprise IT can do. From intelligent service delivery to agentic 
 identity and governance, the tools available to IT teams today look no
 thing like what existed three years ago.\n\nJoin Atomicwork and Syneri
 ty for a live webinar featuring real-world perspectives from IT leader
 s who have navigated this shift firsthand.\n\nWhat you'll hear:\n1. Ho
 w agentic ITSM is different — a live product overview and demo.\n2. Ma
 rk Gill, Head of Infrastructure & Operations from Zuora, on how they c
 ut ticket volume by over 50%, featuring Atomicwork.\n3. Identity and g
 overnance automation as the next frontier in AI-native ITSM.\n4. Alex 
 Tran, Solutions Engineer, from Atomicwork on access automation, AI wor
 kflow builder and agentic capabilities.
SEQUENCE:1778075117
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