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UID:https://www.brighttalk.com/webcast/534/659506
DTSTAMP:20260410T170333Z
ORGANIZER:MAILTO:noreply@brighttalk.com
LOCATION:BrightTALK
URL:https://www.brighttalk.com/webcast/534/659506?utm_campaign=communi
 cation_reminder_starting_now_registrants&utm_medium=calendar&utm_sourc
 e=brighttalk-transact
DTSTART:20260506T190000Z
DTEND:20260506T200000Z
SUMMARY:Live webcast: Beyond the Hype: Making Smart Decisions for ITSM
 
DESCRIPTION:Click here to attend: https://www.brighttalk.com/webcast/5
 34/659506?utm_campaign=communication_reminder_starting_now_registrants
 &utm_medium=calendar&utm_source=brighttalk-transact\n\nPresenter: Doug
  Tedder, Owner & Principal Consultant | Tedder Consulting LLC\n\nArtif
 icial intelligence continues to promise transformative change for orga
 nizations — and IT Service Management (ITSM) is no exception. AI-power
 ed automation, conversational assistants, intelligent analytics, and a
 gentic AI are reshaping how service desks operate and how enterprises 
 deliver value. Yet, amid the rapid evolution of AI solutions and growi
 ng pressure to “just do something,” many organizations risk investing 
 in technology that doesn’t truly solve their business challenges. Tech
 nology alone rarely delivers success — thoughtful strategy and alignme
 nt do.\n\nThis session will demystify AI adoption within ITSM by explo
 ring five critical steps for making sound, informed decisions about AI
 -enabled tools and capabilities. \n1. How to define overarching goals\
 n2. Conduct a meaningful SWOT analysis.\n3. Develop an AI strategy.\n4
 . Establish sound evaluation criteria.\n5. Build a compelling business
  case for adoption. \n\nAttendees will gain practical insights for int
 egrating AI with ITSM to enhance service delivery, innovation, and lon
 g-term business value. We’ll also address the cautions that organizati
 ons must keep in view — from poor data governance and weak processes t
 o the lack of an overall ITSM strategy. \n\nWhether your organization 
 is beginning its AI journey or refining its approach, this session wil
 l help you move beyond the hype and make AI work for your ITSM environ
 ment, not the other way around.
SEQUENCE:1778093127
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