If I send the firstName & lastName it will show like it did for chat. But if I want it to appear elsewhere, then it has to be sent as an authenticated message.

This part works differently in Web Messaging. I mean the name appearing in the conversation message dialog/history. This is based on External Contact matching. But I don't have a lot of experience on this myself.

Right we're using this data to make the agent interface better. if we push the first and last name over, then the name appears in the web messaging dialog. If we don't push the information over then it just shows as participant.

No, there are no default ones like there were in chat and there is only the participant data limits. So, firstName could be first_name if you want.

I am not sure I understand. Can you provide more details on what you are doing?

Do you mean that you are defining a "context.firstName" key using Database.set?
I mean something like:

Genesys("command", "Database.set", {
  messaging: {
    customAttributes: {
     "context.firstName": "Jerome"
    }
  }
});

And how are you using this in a Script? Defining a variable with Input toggle enabled and name "firstName"?
Or were you referring to the built-in variables?

Regards,

I'm using the actual Messenger JavaScirpt SDK. So we don't have to use the context anymore. Great! Is still limited to just those few fields?