[Free e-book] 6 ways ServiceDesk Plus makes a change manager's job easier
Newsletter | April 2025
Hey there,
We hope you had an eventful Q1 just like we did here at ServiceDesk Plus! From the evolution of agentic AI to the growing complexity of IT risks, it's been a whirlwind start to the year. In this edition, we'll explore key strategies for managing IT changes and mitigating risks and also delve into some emerging trends in the AI landscape.
IT changes can be smooth and risk-free. With the right teams, tools, and processes, it’s easier than you think. Our latest e-book on ServiceDesk Plus for change managers is packed with actionable insights, industry best practices, and advanced
strategies to help teams ensure seamless change implementations with ServiceDesk Plus. Get your copy now
With the big players like OpenAI and Google making moves to enable agentic experiences with their own AI agents, the question for enterprise IT teams is: How can these technologies be leveraged for solving service management challenges? In our
latest blog, we dive into all things agentic AI and explore how these AI agents can power a digital workforce for IT and enterprise service management processes. Read now
With all the hype around AI’s rapid evolution, jumping in without a clear strategy can turn your organization's processes chaotic. That's why you need to identify the right use cases that deliver quick value and maximum ROI. In our latest article, learn
how you can overhaul employee onboarding workflows by embedding AI capabilities, from case summarization to AI agents, and more. Explore now
As your IT infrastructure grows more complex, it can become increasingly vulnerable to both technical flaws and human errors. IT risk management offers a structured way for IT teams to formulate risk-mitigation strategies, follow global risk
management standards, and proactively address any IT risks. Read this handy guide to understand IT risks better and how to combat them Read now
That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.
