At a time when tariffs are tanking consumers’ willingness to spend, retailers can use all the help they can get to figure out what their customers will need or want in the future. Understanding retail data might be one way to navigate this economic uncertainty. For retailers, customer data can become a catalyst to create personalized shopping experiences, adjust inventory and, in some cases, show what customers want before they do. Here are some essential questions for retailers to connect the dots between data, personalization, and customer experiences in modern retail. Retail Brew has compiled emailed responses from research firm Gartner and e-commerce tech provider commercetools. Three Gartner analysts—Kassi Socha, director analyst; Matt Moorut, senior director analyst; and Brad Jashinsky, director analyst—responded to Retail Brew’s questions. In addition, Dirk Hoerig, founder and chief innovation officer of commercetools, also weighed in. Keep reading here.—VC |