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A new era of Air India's CX strategy
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ETBrandEquity
Daily Morning Newsletter
Fri, Apr 25, 2025
Top Stories
Inauthenticity: Marketing's most formidable adversary
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As more and more brands are discovering, the only currency that doesn't depreciate is cent percent authenticity.
From takeoff to touchdown: A new era of Air India's CX strategy
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Air India's Vista Verve is an attempt to recast the fundamentals of customer experience.
AI boom under threat from tariffs, global economic turmoil
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Pressure is mounting on tech companies as tariffs disrupt supply chains, especially in China.
Digital
YouTube says more than 20 billion videos uploaded in 20 years
Adobe adds AI models from OpenAI, Google to its Firefly app
Instagram co-founder Kevin Systrom testified that Meta starved Instagram of resources post-acquisition
How Google showed presentation with OpenAI, Microsoft and Facebook parent Meta to prove options exist for users
When former COO of Facebook Sheryl Sandberg said she was 'Wrong, Very Wrong' about Instagram after
Apple removes "Available Now" for Apple Intelligence from its website
OpenAI signals interest in buying Google's Chrome if breakup is ordered: ChatGPT exec testifies
'They're not just add-ons anymore': Why mobile accessories are exploding in popularity, experts explain
Google has 'good news' for ad tech companies using Chrome; here's what it means for end users
Shop with ChatGPT: OpenAI to bring Shopify to AI chats
French media companies sue Meta over business practices
Meta opens Threads to advertisers globally
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