As has happened to many other companies, we recently detected and blocked an automated attack that attempted to create fraudulent accounts and trigger password-reset emails from our platform. The emails you may have received were unauthorized and may contain unsafe hyperlinks placed in the “First Name” field by the attacker.
Please do not click on any links in those messages. We have deactivated the illegitimate accounts, nullified the reset links, and fortified our security controls to prevent similar activity going forward.
Your personal information within our systems remains secure. We apologize for any confusion or concern this incident may have caused. If you have questions or need assistance, or clicked on any URL in that email please contact our Customer Care team at customer_service@janieandjack.com
Thank you for your understanding and continued trust.
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