SAP Customer Experience Sales & Service Cloud News
SAP Sales & Service Cloud News
 
SAP Customer Experience SAP
 
 
SAP Sales & Service Cloud News
July 2025
 
 
Highlights
 
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Whitepaper: Break Operational Silos by Building a Unified Layer for AI-Driven Service Delivery
 
A new whitepaper from Actionary, in collaboration with SAP, addresses the importance of connecting data and workflows to enable efficient, AI-powered service delivery. This paper explains how organizations can build a unified servicing layer that enables seamless orchestration of workflows, data, and decisions, paving the way for outstanding AI-driven service.
 
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SAP Sales and Service Cloud have been named a TOP RATED CRM and Customer Engagement Solution for 2025 by Trust Radius
 
We're proud to announce that for the fourth consecutive year, SAP Sales Cloud and SAP Service Cloud have been recognized as a top-rated solution in the Customer Relationship Management (CRM), Sales Intelligence, Lead Management, Sales Forecasting, CPQ, Customer Engagement, Customer Experience Management, and Help Desk market categories. This prestigious award is based entirely on authentic customer feedback, validating our unwavering commitment to delivering innovative solutions that help you build exceptional and enduring customer relationships.
 
New Service: Deployment Readiness Check for SAP Sales and Service Cloud v2
 
Planning your go-live or just want a quick health check? Get expert eyes on your system to spot risks early, fine-tune performance, and move forward with confidence. Read the information sheet to learn how to request this service in SAP for Me!
 
SAP CX Preferred Success Services Navigator for SAP Sales and Service Cloud V2
 
The Preferred Success Services Navigator is an interactive guide to help customers get the most value out of their SAP Sales and Service Cloud V2 implementation. It visually maps SAP Preferred Success services to key phases, following the SAP Activate methodology.
 
Top Honors: SAP Sales Cloud Named a Leader in G2 Summer 2025 Reports
 
SAP Sales Cloud is a leader in the G2 Summer 2025 Grid Reports, ranking #2 for enterprise CRM and #3 for mid-market CRM. Overall, SAP Sales Cloud achieved 18 x Top 3 finishes, a 30% improvement from spring results. Our AI-driven platform outperforms competitors through intelligent automation, enhanced sales engagement, and more.
 
 
 
Upcoming Webcasts
 
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Unlock AI Value: Your Guide to AI Units and Quick Wins
Register For Wednesday Aug 6


Moving to Version 2: A value-driven approach
Register For Thursday Aug 14


Webcast 12: Working with Case Management in SAP Service Cloud Version 2 - How to Prepare your Organization
Register For Thursday Aug 28


SAP Revenue Growth Management: Q3 Quarterly Update
Register For Wednesday Sept. 24
 
 
 
Register for Live and On-Demand SAP CX Onboarding Webcasts
Available in Chinese, English, and Spanish
 
 
 
Catch Up on the Latest Webcast Replays
 
Webcast 13: How to Set Up SAP BTP to Be Prepared for Extensions in SAP Sales and Service Cloud
 
Bridging the CX Gap: Is Your Customer Experience Ready for AI?
 
Accelerating Finance Service Delivery with AI-Led SAP Enterprise Service Management
 
Accelerate Decisions, Unleash Productivity: Strategically Harness AI Sales Capabilities to Drive Revenue
 
 
 
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This Month's Must-Watch Videos:
 
 
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This Month's Must-Read Articles:
 
 
 
Training & Education
 
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New Onboarding Resource Center for Enterprise Service Management
 
Your one-stop-shop for all the resources you need to seamlessly onboard your team and kick-start projects on the path to go live with Enterprise Service Management.
 
 
 
Regional and Global Events