What You Must Deliver to Win Customers Today. A conversation with B. Joseph Pine II about the growing transformation economy. Why Your Digital Investments Aren’t Creating Value. In most organizations, underwhelming results from AI, analytics, and CRM platforms stem from a mismatch between new ways of working and old organizational designs.
In most organizations, underwhelming results from AI, analytics, and CRM platforms stem from a mismatch between new ways of working and old organizational designs.
by Prabhakant Sinha, Arun Shastri, and Sally Lorimer
