OscarBenavides
November 20 |
Visit Topic to respond.
Greg_Boston
Genesys Employee
November 20 |
Greg_Boston
Genesys Employee
November 20 |
hi @OscarBenavides this documentation may help you configure your bot properly work-with-quick-replies-in-bot-conversations
OscarBenavides
November 20 |
Hi Team!
We've seen the latest release "November 18, 2024" but we have one question about this point "Quick replies, cards, and carousels for open messaging", do we have to enable it somewhere so the quick replies are sent to our webhook? because we have some digital menus in our digital bot linked to an inbound message flow and we are not receiving quick replies information in our webhook, attach an example of the message that we receive when we send a digital menu:
{
"id": "eec279fb1fc844b8c8bf0fc6e71ea5ef",
"channel": {
"id": "6c28b519-a4bc-42b0-85a0-0ee2acd6d4e4",
"platform": "Open",
"type": "Private",
"to": {
"id": "-",
"idType": "Phone"
},
"from": {
"nickname": "-",
"id": "-",
"idType": "Opaque"
},
"time": "2024-11-20T13:53:00.702Z",
"messageId": "eec279fb1fc844b8c8bf0fc6e71ea5ef"
},
"type": "Text",
"text": "This is a digital menu",
"originatingEntity": "Bot",
"direction": "Outbound",
"messageMetadata": {
"type": "Text"
}
}
If anyone could help me would be really useful, thanks!
Visit Topic to respond.
You are receiving this because you enabled mailing list mode.
To unsubscribe from these emails, click here.