Smoothie King hires Red Robin exec as CIO

Jyoti Lynch is tasked with creating a comprehensive technology strategy to enhance the guest experience and improve franchise profitability.

Wendy’s hires Ken Cook to succeed Gunther Plosch as CFO

Cook, a former UPS financial exec, joins the company as it closes some weak stores but sees overall sales strength relative to other QSR burger chains.

Hospitality in 2025: How to elevate the guest experience

How do coffee chains design, market and analyze their seasonal LTOs?

While flexibility is important, many brands plan coffee LTOs more than a year in advance, meaning next year’s holiday drinks are already in the works at places like Peet’s and Dutch Bros.