Bummer. Thanks for the quick response. I'll see what is on the ideas portal.

No. There is only this API endpoint, which can only be requested when the conversation is in queue.

Anthony_Gilio:

Anything that I can use that doesn't have that requirement?

Anything that I can use that doesn't have that requirement?

Is your conversation in a queue at the tie you sent the API Request?
If yes, that should work.

If your conversation is not in queue, then the request will fail.
It can only be requested when the conversation is in queue.

Regards,

Is there anything special I need to do? I have an active call the conversation clearly exists I can run the get conversation API etc but when I test this API I'm getting the following error:

{
"message": "Conversation XYZ does not exist.",
"code": "resource.not.found",
"status": 404,
"messageWithParams": "{entity} {id} does not exist.",
"messageParams": {
"id": "fbf09b5d-ee05-4abb-9799-540187e1ba22",
"entity": "Conversation"
},
"contextId": "e6a58f37-c7ab-48f2-80ae-e8ed57fa0ff6",
"details": [],
"errors": []
}

This one only functions while in-queue. Anything that I can use that doesn't have that requirement?

Hello,

That's correct.
This API endpoint will allow you to update attributes of an in-queue conversation. Supported attributes: skillIds, languageId, and priority.

Regards,