David1 Genesys Employee
November 21

Hi Chris,

The Conversation Clear feature is not supported on Mobile Messenger.
It's on our roadmap. Possible release target is Q1-Q2 timeframe.
We have a dedicated idea for this feature, we will share updates on the idea.

Currently there is no other workaround to end the conversations in Mobile Messenger


Visit Topic to respond.


In Reply To

ios_dev
November 20
Thanks, Is there any way to allow the customer to end the chat and have the the agent aware of this? The web client has an end chat button that does this.

Previous Replies

ios_dev
November 20

Thanks, Is there any way to allow the customer to end the chat and have the the agent aware of this?

The web client has an end chat button that does this.

tamasi878 Genesys Employee
November 20

Hi,

If you use the terminate or endChat:false, the SDK will close the socket, not terminate the whole conversation. The conversation still can be continued until the session token is not expired.

tamasi878 Genesys Employee
November 20

Hi ios_dev,

It was a merge mistake, I apologise for this. We corrected the sample application code, now it should update to the latest official release, 1.10.2.

ios_dev
November 20

I also notice the project has been updated to use 1.11 but I do not see a 1.11 release in the podspec repo? so the pod update and project build now fails...

ios_dev
November 20

hey @Eliza_Koren perhaps @Andras_Solyom any idea why we do not see an end to the chat from the agent point of view when these functions are called?


Visit Topic to respond.

You are receiving this because you enabled mailing list mode.

To unsubscribe from these emails, click here.