Hello,

I am working on a project where I need to identify the agents associated with specific planning groups in Genesys Cloud. I have reviewed the Planning Group API documentation and noticed that the endpoints do not directly provide the list of agents tied to a planning group.

Given that planning groups are defined by combinations of queues, media types, languages, and skills, what would be the recommended approach to programmatically determine the agents associated with a planning group?

For example:

• Is there a way to cross-reference the Planning Group API with other APIs, such as the Users API, to retrieve agents who meet all the criteria (queues, skills, languages) of a planning group?
• Are there any existing endpoints or workarounds that simplify this process?

I would appreciate any insights or guidance on how to achieve this. Thank you for your support!

Best regards,
Abrie Fleming