Jan. 16, 2025
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NOTE FROM THE EDITOR
One week from today Retail Dive will host the free virtual event “How the 2024 Holiday Season Fared & What it Says About 2025.” Join us as we talk to expert panelists and journalists from Retail Dive and our sister publication Supply Chain Dive to discuss how the season met (or missed) expectations and its impact heading into a new year.
Topics include:
- Returns and how the supply chain impacted the holiday season.
- How retailers executed during the holiday quarter — and their results.
- A scorecard of our pre-holiday analysis to see what retailers got right and to explore unexpected developments of the season.
If you know someone who might be interested, feel free to share these event details. You can register for the event here.
Additionally, in today’s issue we clarified a story from Tuesday’s newsletter about Sephora’s plans to redesign its North American fleet of stores.
As always, thank you for being a reader!
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UPDATED
Discounts, credit and a pullback on other discretionary spending boosted holiday shopping, and volumes were up.
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NRF 2025
Artificial intelligence is useful to many areas of retail, from sourcing to customer service, making it a hot topic during this year’s Big Show.
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Two longtime company veterans are retiring as part of the changes, which came as the retailer reported encouraging sales growth in the holiday season.
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Concrete examples of how AI and GenAI at the edge can help retailers address major challenges.
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Ciaran Long, chief financial officer since 2021, takes on the top spot, while the company’s global controller, Kevin Grant, has been named CFO.
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NRF 2025
At NRF, CEO Brieane Olson was optimistic that TikTok’s model could be replicated elsewhere in the case of a shutdown but feared for creators.
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Looking ahead to the next holiday season? Explore insights from the 2024 retail season, with strategies for enhancing customer support, optimizing eCommerce marketing, and ensuring timely shipping in
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UPDATED
The changes range from minor updates to overhauls, as the beauty company embarks on the largest capital project in its history.
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Companies face a multifaceted balancing act of controlling costs, stopping fraud and maintaining engagement and flexibility for customers.
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