Hello,

The developer Forum is focused on API usage and customizations. For inquiries about the base product's behavior, posting on the Genesys Cloud Community Forum or opening a case with Genesys Cloud Care is more appropriate.

Regards,

We want to manipulate the Caller name / Caller number through an outbound Pre-Call rule in a Campaign. The Caller ID and E.164 format Caller number are defined on the contact list against each contact.

I can change the caller name, but caller numbers appear the same as those I configured on the campaign configuration.

Any help fixing this issue would be highly appreciated.